Entry Clearance Assistants – (50/24 PTA) Pretoria, Gauteng

Job Title: Entry Clearance Assistants – (50/24 PTA)
Company:HM Government
Job description: The Data Processing Unit is responsible for a variety of support functions, which assist the wider visa section in the efficient processing of visa applications. This includes data entry, general administrative support, and assisting with the allocation of work. Streaming is the routing of work based on the wider operation and is critical to the efficiency of the operation. It is imperative the post holder sends the information to the correct place. A standard Operating Mandate is in place which the post holder will be required to follow when undertaking the activities described below.Typical tasks include:

• Accurately entering data, including the amendment of biographical data as necessary.
• Linking and streaming applications according to risk data. The post holder will base decisions on a range of factors including workflow, location, age etc.
• The post holder will make decisions on what information they input into the system. They are also responsible for error identification and correction.
• Contacting applicants when additional evidence is needed in order to complete processing
• Assisting the management team and the wider Decision-Making Centre as required
• Monitoring and reporting the operational position
• Complete administrative duties within the Special Handling Unit including facilitation of special applications and addressing queries/complaints.

The Enrichment Team completes checks on applications and helps Entry Clearance Officers to make more informed visa decisions.Typical tasks include:

• Undertaking document verification checks.
• Analysing and classifying which documents and external sources are most suitable to enrich, and categorising their genuineness in order to ensure the most effective outcome is reached.
• Carrying out telephone enquiries
• Performing interpretation during visa interviews as necessary.
• Performing other enrichment activity to support decision makers.

Visa Writers are responsible for the printing and dispatch of visas.Typical tasks include:

• Checking computer records to ensure accuracy before printing, e.g. checking the quality of endorsement codes and vignettes.
• The post holder will be responsible for prioritising their workflow taking account of whether a case is PV or SPV
• Liaising with colleagues and management upon identifying any problems
• Following the correct procedures for the issuing, revocation or cancellation of UK visas
• Supporting management and other teams as required
• Printing and dispatch of vignettes as required for the potholder’s current DMC or other DMCs as required. Ensuring vignettes are dispatched within set deadlines.
• Problem solving any hardware errors they encounter.

Essential qualifications, skills and experience

• Educated to Matric level or equivalent
• Will take responsibility for the quality of their own work and work well in a team
• Strong customer focus with good attention to detail
• Evidence of working effectively against demanding targets
• Evidence of using your initiative for problem solving
• Previous experience of using Microsoft applications (Windows operating system, Office applications)

Desirable qualifications, skills and experience

• A strong communicator with excellent spoken and written English
• Previous experience in Data Capturing and office administration

Required behavioursDelivering at Pace, Managing a Quality Service, Seeing the Big PictureApplication deadline28 November 2024GradeAdministrative Officer (AO)Type of PositionPermanentWorking hours per week36.5 hoursRegionAfricaCountry/TerritorySouth AfricaLocation (City)PretoriaType of PostBritish High CommissionNumber of vacancies3SalaryR 322 935,47Type of SalaryyearlyStart Date6 January 2025Other benefits and conditions of employmentLearning and development opportunities (and any specific training courses to be completed):Any required on the job training will be provided. Candidates will have access to the FCDO L&D package.The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.

• Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.
• Annual leave entitlement of 25 days
• Working hours per week of 36.5 hours

Additional information

• Please complete the application form in full as the information provided is used during screening.
• Please check your application carefully before you submit, as no changes can be made once submitted.
• The British High Commission will never request any payment or fees to apply for a position.
• Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
• It is essential that the applicants already have the right to live and work in South Africa without the need to apply for a work permit.
• Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
• Information about the Civil Service Success Profiles can be found on this link:

. Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5 * Reference checking and security clearances will be conducted on successful candidates.

• Please log into your profile on the application system on a regular basis to review the status of your application.
• Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
Expected salary: R322935.47 per year
Location: Pretoria, Gauteng
Job date: Sat, 16 Nov 2024 01:42:18 GMT

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