Job Title: Administrative Officer: Knowledge Management and Information Services, Ref No. DOI 204/2024
Company:Western Cape Government
Job description: The Department of Infastructure, Western Cape Government has an opportunity for a suitably qualified and competent individual to render user and technical support to users of the Enterprise Content Management system.
Minimum RequirementsAn appropriate 3-year National Diploma/ B-Degree (equivalent or higher qualification); A minimum of 1 year administration experience.
RecommendationNone.
Key Performance Areas Render administrative services to users of the MyContent – Enterprise Content Management (ECM) system by providing first line technical support; Render user support and guidance in the use of the MyContent tool through daily visits to users, one-on-one support, and act as advocates for change management; Monitor and evaluate compliance to MyContent processes, policies and systems by regular visits to users, attendance of component meetings; Manage information (data, knowledge, wisdom) by applying tools and technologies to inform decision-making in government operations, collect, store and disseminate records of the department, produce reports, enhance service delivery, support transparency, and support integration / collaboration across departments / government spheres; Communicate and apply the Batho Pele principles in service delivery; Assist with PAIA requests (complete documents within the required timeframe) and render PAIA process support; Assist in the Mentorship Programme by facilitating Mentor / Mentee relationships; Assist in arranging Lunch and Learn sessions for the Department; Assist in conducting the annual Knowledge Management Maturity Assessment.
CompetenciesKnowledge of the following: Information and Knowledge Management; Records Management; Enterprise Content Management; PAIA Act; Technical proficiency; OpenText ECM software. Skills needed: Written and verbal communication; Good Listening; Typing; Facilitation; Computer literacy; Problem solving; Basic numeracy; Change Management.
RemunerationR 308 154 per annum (Salary Level 7).Note on remuneration: Service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.
NotesShortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to complete a practical assessment and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16.00. Contact the helpline at 086 137 0214. For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.
Expected salary: R308154 per year
Location: Cape Town, Western Cape
Job date: Sat, 23 Nov 2024 08:27:57 GMT
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