Job Title: Account Manager
Company:JTJ Group
Job description: Account Manager – PretoriaFull job descriptionAbout Direct Digital MediaThe Direct Digital Media mission: “To revolutionize marketing agencies and how people work.”We not only guarantee the best results for our clients, we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world.We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, instead of putting one on hold for the sake of the other.How To ApplyIf you are interested in this position, please fill out an application at the following link:https://jobs.directdigitalmedia.com/applicationOur #1 Core Value: Be ResponsibleNot as in, “be responsible adults” …because we most certainly are not. But as in, Take Responsibility . For yourself, for your clients, for the wins, and especially for the failures. We own mistakes, and use them as an opportunity to get better. The only two words you will never hear at this company are “fault” and “blame.” If this mindset does not resonate with you, please do not bother applying.Job DescriptionAccount Managers are the liaisons between the agency and its clients. They are the primary point of contact — handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.An Account Manager is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision. They are committed to providing high-quality service above all else.What This Job EntailsManaging a book of clients, serving as their sole point of contact via email, call and textMaintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coachingUsing the company core values to guide independent decisions about client accountsContinually innovating new methods to improve client experience and retentionManaging the entire client life-cycle, including launch calls, check-ins, billing, and offboarding callsUpselling clients on relevant productsCollecting client feedback and passing it along to the team to drive constant improvementFull-time position: between 35-45 hours a week depending on tasksStart Date: ImmediateRequirementsMust be fluent in EnglishMost important is a positive attitude — you see client dissatisfaction as an opportunity, not a burdenStrong interpersonal, verbal, and written communication skills in English. This is a must.Self-starter — you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervisionDriven, competitive, and confident with coaching others and setting expectationsStrong attention-to-detail, time-management, and organizational skillsAt least a basic knowledge of digital advertising fundamentals, with a keen interest in learning moreAbility to multitask and prioritize under ever-changing needs and schedulesProven project management skills with an emphasis on quality controlCoachable — you are willing to participate in ongoing training and constantly push yourself to get better and betterTeam player — you are able to collaborate with a small team, ask for help when needed, and delegate tasksProactive — you strive to get ahead of a problem, instead of waiting for it to become a full-blown fireRequired Experience1+ years of customer service experienceDirect Response Marketing experience, highly preferredPrevious experience with remote working softwares preferred, including Asana, Slack, Zoom, etc.BenefitsRemote position (work from anywhere in the world)Competitive pay (performance-based commission with high earning potential).Access to world-class training and education in advertising / marketingLaid back, yet professional vibeUnlimited leaveWe’re a quickly growing company that favors promoting internally — huge opportunity for upward mobilityOur team will review your application and get back to you shortly. We look forward to hearing from you!Job Types: Full-time, PermanentPay: R180 000 – R300 000 per yearApplication Question(s):Are you fluent in English?Language:English (Required)
Expected salary: R180000 – 300000 per year
Location: Pretoria, Gauteng
Job date: Tue, 19 Nov 2024 23:30:34 GMT
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