Job Title: French Speaking Remote Systems Engineer
Company:Jai Search Consultancy
Job description: Key Accountabilities:
- Logging and progressing services desk support tickets (incidents, service requests & changes) through our MSP systems.
- Provide remote 1st/2nd line technical IT support.
- Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
- Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
- Take ownership of incidents and manage through to resolution where possible.
- Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
- Meet client expectations in terms of quality of work and delivery to deadlines.
- Action customer enquiries effectively in a timely fashion as per prescribed SLA.
- Follow-up activities to resolution and to customer satisfaction.
- Produce information reports upon request.
Required Skills & Experience:
- Native French & Fluent in English.
- Matric or equivalent secondary education. 1 year experience in an IT Service Desk environment providing 1st/2nd line support.
- 1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.
- 1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
- Exposure to HP & Dell hardware technologies.
Advantageous:
- Exposure to dedicated 2nd line support.
- Exposure to and working with Exchange/365, Active Directory, DNS, DHCP, etc.
- Exposure to and working with virtual environments (VMware/Hyper-V)
- Formal IT qualification, ie MCP certification.
- ITIL Foundation certification.
- Exposure to backup & disaster recovery technologies (Veeam, Zerto, Backup Exec, Datto, etc.)
- Exposure to Citrix (XenApp/XenDesktop).
Salary:
- R30 000
Location:
- Remote/ homebased
To apply kindly send your updated CV and supporting documents to admin@jai.co.za
Expected salary: R30000 per month
Location: Gauteng
Job date: Fri, 22 Nov 2024 23:51:50 GMT
Tips on What To Include In CV
Creating a professional CV is crucial for making a positive impression on potential employers. Start by keeping it clear and concise—aim for one to two pages. Use a clean, easy-to-read font like Arial or Calibri, and organize information with headings for sections such as Contact Information, Personal Statement, Work Experience, Education, Skills, and Certifications. Tailor your CV to each job by highlighting relevant experience and skills that align with the role’s requirements. Use bullet points to describe your achievements with specific metrics where possible, as numbers provide concrete evidence of your contributions. Finally, proofread carefully to avoid any spelling or grammar errors, as these can detract from a polished presentation.
