Job Title: Reservations Agent
Company:JTJ Group
Job description: Reservations Agent – Cape TownFull job descriptionJob Title: Reservations AgentLocation: 4 Regent Road, SeaPointJob Type: Fixed-term for 6 monthsUrgent Hire: YesAvailability: ImmediatelySalary: R9000Join Rest Easy and be part of a vibrant team that values teamwork, laughter, and delivering top-notch guest experiences. We believe in creating genuine connections with our guests, going beyond a simple lockbox exchange to provide a personalised and warm welcome. If you’re passionate about hospitality, self-driven, and love learning, growing, and fostering a positive company culture, then you might be the perfect fit for our team!About Our Culture: At Rest Easy, we’re more than just a team – we’re a community of passionate individuals committed to creating unforgettable guest experiences. This is a place where your contributions will have a real impact, and your growth is as important as the company’s. We believe in fostering a vibrant, energetic atmosphere where innovation, creativity, and collaboration are at the forefront. If you’re looking for a dynamic environment that values fresh ideas and a can-do attitude, Rest Easy is the perfect place to elevate your career.What We’re Looking For: We’re currently seeking an experienced Reservations Agent to manage our self-catering properties located in the Atlantic Seaboard and Cape Town CBD. If you have a passion for guest satisfaction and are excited about being a part of a dynamic team, we encourage you to apply.Qualifications and Requirements:Grade 12 qualification required; Hospitality qualification is advantageous.Previous experience in a similar reservations role.Experience in administration, ideally within a property or real estate environment.Excellent organisational skills with a keen eye for detail.Ability to multitask and manage time effectively in a busy office setting.Excellent written and verbal communication skills.Reside within a 15km radius of the Atlantic Seaboard/Cape Town CBD.Familiarity with self-catering apartments and/or Airbnb processes.An individual who is adaptable and enjoys working in an evolving, growing structureA team player with a positive attitude and a professional demeanour.Key Responsibilities:Be the main point of contact for guests, managing reservations, arrivals, and departures with a friendly and efficient approach.Coordinate with guests and internal teams, ensuring smooth communication and seamless guest experiences.Get to know potential guests, understanding their preferences to match them with the ideal property.Maintain and update reservation systems, ensuring accuracy and accessibility for the team.Collaborate with housekeeping, maintenance, and other departments to ensure guests’ needs are met.Keep team members updated on guest check-in and check-out times.Address guest concerns and work with the team to resolve any issues promptly.Respond to guest reviews with professionalism and care.Produce good work without supervisionAssist with Admin tasks.Our Hiring Process:Shortlisted candidates will be contacted for a brief introductory call.We’ll invite you for an in-person interview to meet our team.References CheckIf successful, a paid trial day (R350/day) will be arranged to assess fit and allow you to experience the role firsthand.If needed, a second trial day may be requested before making a final offer.Application Process: Please submit your CV together with a compelling cover letter outlining your experience and how this role aligns with your professional goals.
Expected salary: R9000 per month
Location: Cape Town, Western Cape
Job date: Tue, 12 Nov 2024 23:03:32 GMT
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