Job Title: Receptionist
Company:InspHired Recruitment Solutions
Job description: Our client in the Hospitality industry is currently looking for a Receptionist, in Muldersdrift, Gauteng.Responsibilities:
- To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
- To deal with guest requests to ensure a comfortable and unforgettable stay.
- To assist in dealing with customer complaints effectively and courteously, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To assist in always keeping the hotel reception area clean and tidy.
- To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
- To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- To ensure that all reservations and cancellations are processed efficiently.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- To report any maintenance, breakage, or cleanliness problems to the relevant manager.
- To undertake all training required (first aid, health and safety, customer service)
- To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
Requirements:
- Min of Grade 12.
- A Diploma in Hotel Management or similar is preferred.
- Experience in the Hospitality industry.
- Strong administrative skills.
- Team player.
- Strong Administrative skills.
- Experience in the hospitality Industry.
- A friendly and welcoming approach.
- Proficient in English – excellent writing and speaking.
- Computer literacy – Intermediate -Microsoft Outlook, word, and basic Excel.
- High standards of dress and presentation.
- Ability to stay calm during difficult situations or in a very busy environment.
- Willing to work weekends, public holidays, late night shifts, and night shifts when needed.
Remuneration:
- R5 000 – R6 000 per month.
Expected salary: R5000 – 6000 per month
Location: Muldersdrift, Gauteng
Job date: Fri, 29 Nov 2024 06:59:45 GMT
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