Job Title: GUEST RELATIONS OFFICER *CAPE TOWN
Company:
Job description: Responsibilities:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standard
- Computer literacy – Experience on Gaap, Micros, Nightbridge, etc
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or Higher Certificate in Hospitality Management
Job ID364104Job TitleGUEST RELATIONS OFFICER *CAPE TOWNEmployer Type–Job Type–FT/PT–Province–Town/CityCape TownSalary TypeMonthlySalaryR10 500 – R12 000Start DateImmediately
Expected salary: R10500 – 12000 per month
Location: Cape Town, Western Cape
Job date: Thu, 05 Dec 2024 23:53:05 GMT
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