Job Title: Technical Support Engineer
Company:JTJ Group
Job description: Technical Support Engineer – JhbFull job descriptionCloudbox is a global IT managed service provider with a specific focus on the financial services industry. We provide fully outsourced IT built around best of breed public cloud solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24×7 support. This is a dynamic and fast paced environment that needs people that a strong desire to learn and a ‘can do’ attitude.Role DescriptionThe Support Engineer is a key part of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer.Assist users onsite and in personSetup IT hardware for training and examination centresManage Tickets and RequestsReceive and record all calls from our customersProvide initial assessment of all Tickets, attempt first time resolution, and /or escalationAssist with customer onboarding projects and migrationsMonitor and escalate Tickets according to the customer’s SLAKeep users informed on status and progress of their TicketsAid customer retention and satisfactionHelp to improve efficiency, processes, documentation, and automation.Technical skillsExcellent technical troubleshooting capabilities including Windows OS and applications, and Office 365 services. MacOS experience a plus.Good working knowledge of networks, routing & switching.Soft SkillsCustomer focused, with an analytical approach with good questioning & listening skillsExcellent verbal and written communication skills suitable for an international audienceA confident team player with a positive can-do attitudeFanatical attention to detailAn ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)Dependable, hardworking and self-motivated.Technical QualificationsA+N+Experience1 to 3 years experience as a IT desktop support technicianJob Type: Full-timePay: R15 000,00 – R25 000,00 per monthEducation:Certificate (Preferred)License/Certification:MS 900 (Preferred)AZ 900 (Preferred)
Expected salary: R15000 – 25000 per month
Location: Johannesburg, Gauteng
Job date: Fri, 06 Dec 2024 23:40:52 GMT
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