Job Title: Supervisor: Quality Assurance (Insurance)
Company:AtripleA Recruitment & Temps
Job description: Job Summary Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.Position Description:
- Implement and monitor the QA process (Internal call centres QA)
- Conduct call assessments
- Reporting
- Trend Reviews
- Coach staff for QA/Performance improvement
- Staff training
Requirements:
- Matric
- Qualification in Call Centre Management
- RE 5
- RE 1 (advantage)
- Recognised qualification recognised by FSB
- 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
- 2 Years’ Call centre Supervisory experience
AtripleA recruitment & tempsRecruiter
Expected salary: R15000 – 23000 per month
Location: Pretoria, Gauteng
Job date: Tue, 08 Oct 2024 22:45:28 GMT
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