Job Title: Junior Infrastructure Engineer (Retail) (JB5314)
Company:Recruitment
Job description: Junior Infrastructure Engineer (Retail) (JB5314)
Boksburg, Gauteng
R180 000 to R220 000 Annually CTC
PermanentA Junior Infrastructure Engineer role is available at a leading inflight retail services company known for delivering innovative travel retail solutions across South Africa, the UK, and Africa. Based at the Boksburg office, this role provides critical office-based and remote IT support, ensuring smooth infrastructure, user assistance, and EPOS system performance across regional sites. It’s an opportunity for a motivated, hands-on professional to join a dynamic, service-driven organisation with an international footprintMinimum Requirements:
Matric / Grade 12 or A-Levels
Relevant IT certification or diploma (advantageous)
ITIL Certification (advantageous)
Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure Fundamentals) or A+, N+
Knowledge of Microsoft desktop products (Office, Office 365, Outlook, SharePoint, OneDrive, Teams)
Strong Microsoft Windows OS experience (Windows 10 & 11)
Hardware and software troubleshooting experience
Experience with laptops, desktops, and printer setup
Understanding of IT security principles and troubleshooting
Ability and willingness to travel internationally and regionally (endorsement-free travel documents required)
Tax clearance and 5-year reference check for warehouse access
Excellent English communication skills (verbal and written)
Strong interpersonal skills, initiative, and enthusiasmDuties and Responsibilities:
Organizational Support
Network, desktop, laptop, peripheral hardware, printer, and IT infrastructure support
EPOS device (TourPOS) and in-house application (FRS) support
Testing, updating, and troubleshooting of EPOS systems and crew training devices
Liaising with PayBay for software releases, repairs, and procedures
Managing warehouse issues and liaising with operations
IT Operations
Maintain EPOS reliability and implement required processes
Perform proactive checks, servicing, and repairs of EPOS devices
Ensure system and application maintenance, updates, and backups
Provide technical and user support on EPOS, applications, and user devices
Manage support tickets and report regularly to the manager
Assist with software/hardware testing, UAT, and user training
Ensure hardware components are replaced before end-of-life or failure
Network and Device Management
Monitor and maintain network capacity, configuration, and devices
Ensure operating systems and software are updated on workstations
Maintain and service printers, barcode scanners, and user devices
Uphold system security, user access, antivirus deployment, and disaster recovery plans
Out-of-Hours Support
Participate in a rotating schedule to respond to critical business calls outside normal hours
Personal and Behavioral Requirements
Analytical, detail-oriented, and logical problem-solving
Strong administrative and organizational abilities
Ability to handle a variable workload with emotional maturity
Excellent interpersonal and customer service skills
Ethical, honest, and adaptable to change
Key Performance Areas
Ensure system and network availability (40%)
Maintain EPOS readiness and updates (30%)
Provide timely user support and training (20%)
Maintain supplier relationships and budget compliance (5%)
Manage change control and minimize downtime (5%)Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Expected salary: R180000 – 220000 per year
Location: Boksburg, Gauteng
Job date: Thu, 08 May 2025 06:55:56 GMT
Tips on What To Include In CV
Creating a professional CV is crucial for making a positive impression on potential employers. Start by keeping it clear and concise—aim for one to two pages. Use a clean, easy-to-read font like Arial or Calibri, and organize information with headings for sections such as Contact Information, Personal Statement, Work Experience, Education, Skills, and Certifications. Tailor your CV to each job by highlighting relevant experience and skills that align with the role’s requirements. Use bullet points to describe your achievements with specific metrics where possible, as numbers provide concrete evidence of your contributions. Finally, proofread carefully to avoid any spelling or grammar errors, as these can detract from a polished presentation.
