Job Title: Customer Service Agent
Company:Greys Recruitment
Job description: Job Summary
Position Overview:
This role is suited for someone with solid experience in the sales and manufacturing sectors. The candidate should be comfortable working in a fast-paced, high-pressure environment and able to collaborate well with a team while also working independently.
- Strong analytical skills.
- Great attention to detail and accuracy.
- Professional communication skills, both written and verbal.
- Ability to handle challenging situations calmly and professionally.
- Good with numbers.
- Technically proficient.
- Strong organisational and time management skills.
Requirements:
- Grade 12.
- At least 3 – 5 years within a customer service / internal sales support environment.
- Full proficiency in Microsoft Office: Excel, Word, PowerPoint, email, and CRM Systems.
- Bilingual, English and Afrikaans.
- Must have experience working on an ERP system.
- Basic knowledge of export processes will be an advantage.
Responsibilities:
Processing of Sales Orders:
- Ensure orders are captured correctly within specified deadlines.
- Invoicing of orders.
- Ensure orders are dispatched within specified deadlines.
- Processing of export orders.
Daily Order Management:
- Follow up on and manage production orders, providing feedback to customers.
- Follow up on and manage import orders, providing feedback to customers.
- Management of blanket orders.
- Prepare orders and documentation required for export orders.
- Assist walk-in customers and process quotations.
Quotations and Payments:
- Receive and process quotation requests, ensuring timely responses to customers.
- Process payments received for quotations.
- Assist customers and process cash sales, including payments via card machine.
Salary:
- R145620
- Pension fund and medical aid.
- 13th cheque based on the discretion of the company’s performance.
Greys RecruitmentRecruiter
Expected salary: R145620 per year
Location: South Africa
Job date: Tue, 01 Oct 2024 22:06:47 GMT
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