Job Title: Client Services Administrator (Insurance)
Company:AtripleA Recruitment & Temps
Job description: Job Summary Client Services Administrator_Long term insuranceLocation: East LondonSalary: R16 000 p.mOur client in the long term insurance industry is looking for a competent Client Services Administrator to provide professional first line support to clients and sales support.Specifications:1. Render client services
- Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
- Update client personal details and AIMS notes
- Provide correct and accurate advice to clients on products and services
- Inform clients and update changes to their policy
- Liaise with relevant departments to gather information to resolve clients’ queries
- Maintain required business retention rate
- Handle all complaints and enquiries
- Escalate complaints to Office Manager and Complaints Handling Officer
- Follow complaints procedure
- Handle all incoming calls and walk-in clients
2. Administrate Claims
- Verify claims documents as per standard procedure
- Assist clients with the completion of claim forms
- Submit all claims received to Head office
- Submit any outstanding documentation as per Head Office request
- Keep claims register up to date
3. Advise clients on cancelations
- Advise the client of the process and disadvantages of cancelation
- Retain the policy by proposing different options (loan, partial surrender paid up)
- Inform relevant Sales Manager of the intended cancelation for retention
- As per clients request follow the standard cancelation procedure
4. Administrate demutualization process
- Capture client information
- Inform clients of status of their shares
- Update clients information on Aims systems
- Register and forward to Head office
5. Office Administration
- Manage mail and fax
- Prepare statistical reports
- Assist with data capturing when required
- Encourage clients to complete the survey
6. Fit and Proper Requirements
- Adhere and comply to FSB board notice in terms of FAIS
7. Documentation and filing procedures
- Keep record systems up to date
- File and keep documentation for a period as required by the legislation
Requirements:
- Matric
- Recognised Qualification as per the FSB
- RE 5
- Registration as an Employee Representative (FSB)
- 2 Years’ Experience in the Insurance Industry;
- 1 Year Client Services
- 1 Years’ experience in: Category A, B, C and retail benefits
Send your CV and latest pay slip toAtripleA Recruitment and Tempswww.aaaa.co.zaAtripleA recruitment & tempsRecruiter
Expected salary: R16000 per month
Location: South Africa
Job date: Tue, 08 Oct 2024 22:40:02 GMT
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